We guarantee that our loose tea as well as our tea accessories will  leave our shop in good condition. If you are unsatisfied with your products we will gladly issue a credit for your purchase price, excluding original shipping charges, on merchandise returned to us within 14 days of delivery. The Northern Lights Tea Company is not responsible for returns based on personal preference or non-quality-related issues. Please note that orders are subject to a 20% restocking fee depending on circumstances. Refunds will only be issued to the same credit card that was used for the original purchase. For more Information, please contact us via info@Northernlightea.com